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VContactCenter Overview

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VContactCenter Supplement

VContactCenter

is a CRM Contact Center Management solution built on a cloud-based technology platform. Its unique, multi-channel capabilities enable companies to automate interactions between any entity, database, or group and deliver seamless, consistent support based on proven business processes.

We Lead with Service

At Vertical Solutions, Inc., we lead with service. Unlike applications developed for CRM sales management or knowledge management, VContactCenter was developed from the ground up for customer service. With more than 20 years of experience in Service Management, our approach enables you to automate your strongest business processes, integrate every group or entity that interacts with your contact center, and streamline your business.

More Than CRM

Today’s contact centers do more than process transactions and manage incidents – they drive revenue, build customer relationships, and capture valuable information. Customers expect every channel – from phone calls, chat, and email to self-help, forums, and social networking – to shape a cohesive picture of their needs; this information must be at the agent’s fingertips for fast, responsive service. With VContactCenter from Vertical Solutions, you can easily deploy your proven CRM support processes on a flexible, cloud-computing-based platform that enables a consistent, multi-channel approach.

More Than BPM

VContactCenter empowers you to take your most intricate and intense processes and create an automated, effortless experience not only for your customers, but also for your agents and workforce.

Create the processes and workflows that streamline customer interaction and integrate adjacent business functions, with no programming or I.T. intervention required. Create straightforward, simple processes or complex, integrated processes to use and reuse as your business demands.

Because VContactCenter is driven by business, not by I.T., contact centers can quickly deploy the processes that impact their business. Powered by a robust workflow management engine, VContactCenter enables contact centers to integrate adjacent tasks and processes that previously required manual intervention.

Combined with social collaboration support, VContactCenter enables contact centers to build communities that maximize knowledge sharing and relationship building.

VContactCenter

is the Right Solution
for Your Business

VContactCenter is a perfect solution for contact centers and customer service providers that need to:

• Manage high contact volumes
• Support multiple customer bases
• Deliver consistent service across multiple channels
• Improve efficiency and continuously improve processes
• Drive profit and customer satisfaction

VContactCenter supports fast-paced businesses that want to build customer communities, drive improvement via streamlined business processes, and enhance revenue and business opportunities.