Data Segmentation

“With VContactCenter, creating partitions of data is as easy as adding a new customer.”

Today’s contact center is a hub of business activity, touching multiple business units and even multiple clients.  While some business processes and databases can be shared among these various groups, most contact centers have complex data management needs that require segmentation.

VContactCenter offers a robust, innate data segmentation function that enables your contact center to create partitions of data.  Whether your contact center requires multiple segments for individual clients, or data security for various business units, VContactCenter offers an easy-to-implement and easy-to-manage data segmentation option.

With VContactCenter, adding a new data segment is as easy as adding a new customer.  Authorized users can create a new segment via menu commands, with no intervention from database experts or manual table segmentation.  Users create a segment and assign users authorization to access one or more segments of data.

In addition to data security, VContactCenter’s Data Segmentation feature enables users to establish separate business processes, workflows, and nomenclature for each partition.  Your contact center can have the benefit of customized operations for each client or business unit while using only one main application.

VContactCenter’s powerful data segmentation capabilities enable your contact center to:

• Create partitions of data for individual clients, business units, or entities, each with its own customized workflow, business processes, and nomenclature.
• Improve security by enabling access to only authorized users, and enable multiple users to access more than one segment.
• Establish individual partitions quickly and easily, without database experts or expensive programming, via options from the main menu of VContactCenter.
• Manage multiple business units, clients, or entities from the same core application, partitioned via secure log-in and authentication.

“With VContactCenter, implement a private or public cloud solution globally by embracing the language and workflow of each group and country.”

VContactCenter’s multi-lingual capability addresses the increasing need for service transparency. Global customers require a unique blend of consistent service that often includes native language support.

VContactCenter’s powerful capabilities enable your multi-national organization to:

• Create and modify multiple screens in multiple languages, including double-byte.
• Allow administrators to manage the translation of any or all labels for every language loaded in VContactCenter simultaneously, in one easy step.
• Incorporate multiple nomenclatures that are used within your organization and maintain seamless translation of titles and labels for all departments, regardless of a user's preferred language.