Vertical Solutions Wins Third CRM Excellence Award

PowerHelp Enterprise Aids Data Processing Sciences in Becoming More Customer Centric

Cincinnati, OH — December 14, 2004 — Vertical Solutions, Inc (VSI), a leading developer of Customer Relationship Management (CRM) software for support, service, and sales organizations, announced that Customer Interaction Solutions (CIS) Magazine has awarded them the CRM Excellence Award for their work with Data Processing Sciences (DPS).

VSI and DPS have successfully implemented PowerHelp Enterprise to streamline all customer support and sales processes.

CIS Magazine is a monthly publication covering contact center products and services and sales and marketing techniques. In 2000 and 2002, the magazine recognized VSI with its CRM Excellence Award for providing superior software and services, while VSI also captured the Product of Year Honors in 2001.

"With the implementation of VSI's PowerHelp Enterprise software, sales reps have found the quote to sale process greatly improved," said Stephen W. Vandegriff, DPS Vice President Sales. "The package has streamlined their efforts and has given them better insight to their personal sales activity. VSI also has given management a real time view of all sales opportunities and allows better collaboration of resources to go close more business."

About Data Processing Sciences (DPS)

Data Processing Sciences Corporation (DPS) is a leader in the global build out of Corporate Intranets, Extranets and Internet connections. DPS specializes in consulting, designing and implementing network infrastructures that enable companies to enter the e-Business age. We represent top manufacturers of network hardware and software solutions. These solutions encompass routers, switches, firewalls, URL blocking software, intrusion detection software, authentication servers and redundancy/load balancing devices. DPS offers full installation and support capabilities throughout North America and selected locations outside of the continent. Fore more information, visit www.dpsciences.com

About Vertical Solutions, Inc. (VSI)

Vertical Solutions, Inc. develops, implements, and supports best-in-class CRM Contact Center and Service Management solutions, including PowerHelp® and its new generation technology solutions, VContactCenter™, for internal, external, and hybrid contact centers, and VServiceManagement™, for customer support, field service, and mobile environments. It also develops, implements, and supports patient services technology solution VHealthTracker™. These application systems are built on a SOAcompliant, cloud-based technology platform and are delivered as a service or onpremise in a private or public cloud environment. VSI's applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.

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