Vertical Solutions CRM Software is Logical Choice for Bermuda Reseller
Thousands of users worldwide have chosen Vertical Solutions, Inc. (VSI) CRM software to help improve their customer relationships while effectively managing ongoing business processes. One of the aspects that make VSI’s CRM application superior is its low cost of integration – many CRM deployments fail because the cost of deployment services far outstrip the cost of the product, and budgets run dry. As Logic Communications discovered, VSI’s CRM software stands out not only for its exceptional features and functionality, but for its low cost of deployment.
Logic Communications is Bermuda’s foremost provider of full-spectrum, technology-based solutions for businesses. Logic provides corporate and residential Internet products, voice-over IP long distance and PBX-based solutions, global private networking, hardware and software, and a full suite of professional IT consulting services. In 2003, the company realized it needed to install a CRM system to help manage its growing business, and started the process of selecting a package.
Company leaders knew there were many applications to look at, and developed a list of important features and functions. It had an additional concern that other US-based companies don’t share: because it is based in Bermuda, it realized that it would be costly to fly consultants to its location to manage the installation and integration process.
Logic Communications evaluated more than a half-dozen CRM solutions to use internally before choosing VSI’s CRM software. The product met Logic Communications needs with its full functionality and ease of integration, but the company was pleasantly surprised to discover the low cost of implementation.
“Many of the CRM solutions we evaluated required extensive professional service fees for successful implementation – often upwards of 10 times the initial product price. VSI’s CRM solution offered us out-of-the-box functionality with minimal customization,” says Tom Hill, senior business development manager, Logic Communications. “VSI’s CRM application has the functionality that we need, is easy to use, and has a very low ratio of service to product costs – typically, the ratio is one-to-one, or less.” Logic Communications realized that the professional service fees for VSI’s customer deployments typically cost less than the product itself, and approached Vertical Solutions about reselling the entire suite of solutions throughout Bermuda. The company has sold VSI products to KPMG Bermuda and a major reinsurance company located on the island. In addition to the dozens of prospects on its list, Logic also plans to demonstrate the product line in several other Caribbean countries.
“We’re excited to expand our business by working with Logic Communications. As a customer, Logic understands the ease of integration and full capabilities of our products; as a reseller partner, it is able to communicate those features to a new region of prospective customers,” says Ron Wegmann Sr., CEO of Vertical Solutions. “Logic is a well-respected IT solutions provider and we’re pleased to be its partner."
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. develops, implements, and supports best-in-class CRM Contact Center and Service Management solutions, including PowerHelp® and its new generation technology solutions, VContactCenter™, for internal, external, and hybrid contact centers, and VServiceManagement™, for customer support, field service, and mobile environments. It also develops, implements, and supports patient services technology solution VHealthTracker™. These application systems are built on a SOAcompliant, cloud-based technology platform and are delivered as a service or onpremise in a private or public cloud environment. VSI's applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.
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