Corporate Overview
In a rapidly changing world with non-stop technology changes, it’s time for a reality check: Vertical Solutions is not a mega-conglomerate vendor with an ever-changing strategy and deliverables. We want to be your long-term business partner. We do this by combining the best of new technologies with old-fashioned values like loyalty, commitment, and dedication. Our goal is to help you set the standard in customer service.
- Deliver immediate, feasible solutions vs. long term, high cost implementations
- Offer configurable components for customer support and associated services
- Ensure successful implementations via Key Performance Indicators (KPI)
- Enable customers to align competitively without major internal technology transformations
Vertical Solutions, Inc develops, implements, and supports best-in-class CRM Contact Center and Service Management solutions, including PowerHelp® and its new generation technology solutions, VContactCenter™, for internal, external, and hybrid contact centers, and VServiceManagement™, for customer support, field service, and mobile environments. In addition, in 2011 VSI launched the Health Resources Group and the VHealthTracker™ application suite to further adress the healthcare marketspace.
These application systems are built on a SOA-compliant, cloud-based technology platform and delivered as a service or on-premise in a private or public cloud environment. VSI's applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI.
VSI also provides the services companies need to effectively deploy our solutions, including custom software, interface development, connectivity expertise, and database conversion. Implementation consulting, planning, hardware procurement, technical support, education, and training are also integral parts of VSI's comprehensive business solutions.
Companies in a variety of industries and throughout the world use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. Our customer list is 100-percent referenceable, and includes ACCO Brands (GBC), Rubbermaid, ABB, Inc., and AGFA-Gevaert Group.
Vertical Solutions, Inc has more than 20 years of experience designing and deploying award-winning support and service management solutions. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide.
Executive Biographies
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Ronald W. Wegmann, Sr.Chief Executive Officer and PresidentMr. Wegmann is the CEO and President of Vertical Solutions, Inc. A graduate of Xavier University, he earned a B.S. (Philosophy) in 1967 and an MBA (Marketing) in 1971. He has over thirty years of experience in systems consulting and software technologies. Mr. Wegmann is a member of multiple professional organizations and participates in several non-profit organizations. |
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Steve McElweeChief Technology OfficerMr. McElwee has 19 years experience in the technology area. After 4 years of various technology endeavors, he joined VSI and later assumed the role of lead developer on the VSI proprietary Fieldcom® laptop communication system. In 2001, he assumed a leadership role in the PowerHelp product suite development. He was also recognized nationally by the CTIA for his work with wireless Internet systems, being one of the three selected out of 10,000 developers nationwide, as recipient of their prestigious development award. Mr. McElwee received a B.S. in Computer Science from Southern Illinois University. |
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Kris BrannockVice President Corporate DevelopmentMs. Brannock is a graduate of Wittenberg University with a Bachelors degree in English. She is also the current chair of The Women’s Circuit Outreach program, and a member of Northern Kentucky University’s Department of Master of Science Information Systems Advisory Board. For her business and community accomplishments, Ms. Brannock was nominated as one of Cincinnati’s top Forty under 40 up-and-coming business leaders, and speaks regularly at technology and business oriented events across the United States. |
Awards & Recognition
Industry Recognition
Field Service ManagementVSI positioned in the "Magic Quadrant for |
CRM Customer ServiceVSI listed in the "Magic Quadrant for CRM Customer Service Contact Centers" (2010) |
Technology Awards
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Vertical Solutions, Inc. Honored as a Recognized Innovator by Global Service and Support AssociationsVertical Solutions, Inc. announces it has been named a Fall 2008 Recognized Innovator finalist by the Association for Services Management International (AFSMI) and the Service & Support Professionals Association (SSPA). Read More |
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Vertical Solutions, Inc Receives 2007 Product of the Year Award from Customer Interaction Solutions MagazineVertical Solutions, Inc announces that its software has received a 2007 Product of the Year Award from Technology Marketing Corporation's (TMC) Customer Interaction Solutions Magazine. Read More |
Customer Awards
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A. O. Smith Wins WBR Service AwardVSI announces that its customer, A. O. Smith Water Products Company, has won the Worldwide Business Research (WBR) Service Award for Seamless Technology Implementation & Deployment to Increase Service and Support Levels... Read More |
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A. O. Smith Wins Pepper & Rogers Gold 1to1 Impact AwardVSI announces that its customer, A. O. Smith Water Products Company, has won the Gold 1to1 Impact Award for Customer Service Optimization by 1to1 Magazine... Read More |
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GBC Wins AberdeenGroup’s Achievement Award for Performance ExcellenceVSI announces that its customer, ACCO Brands Corporation Document Finishing Group, received an Aberdeen Achievement Award for Service Chain Excellence... Read More |
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GBC Wins Gartner CRM Innovator AwardVSI announces that its customer, General Binding Corp. (GBC), a developer of document finishing equipment based in Northbrook, IL, has won the CRM Innovator Award from Gartner, Inc... Read More |
