About Vertical Solutions

Vertical Solutions, Inc., develops, implements, and supports best-in-class CRM Contact Center and Service Management Solutions, including PowerHelp and its latest technology, VContactCenter. PowerHelp is a robust, modular application that offers in-depth functionality for Customer Support, Field Service, Sales/Marketing Automation, and Mobile environments. VContactCenter is a platform-based solution that enables internal, external, and hybrid contact centers to deploy proven CRM support processes via a flexible, cloud-computing-based platform.

Companies in a variety of industries and throughout the world use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. VSI’s applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI. The company’s customer list is 100-percent referenceable, and includes ACCO Brands (GBC), Reynolds and Reynolds, ABB, Inc., and A. O. Smith Water Products Co. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide.

Corporate Overview

The Challenge…
In an age where customer demands change at the speed of light, more and more companies are realizing the crucial need for advanced business tools and technologies to help improve their customer service. Vertical Solutions, Inc. (VSI) is the business partner you need to keep current on your customer-facing technologies and to stay ahead of your competition.

VSI specializes in developing, implementing, and supporting customer relationship management (CRM) solutions, including contact center, service desk, field service, and mobile environments.

Perhaps, most importantly, we value long-term relationships. It is how we’ve built our business success over the last two decades.

We’ll be there to support and service your needs as well as the needs of your customers long into the future. As customer needs and technological obstacles arise, know that we’ll still be there for you to provide even more innovative, ground-breaking solutions.

Here are just a few of the companies that we continue to support and service today:

  • ACCO Brands
  • Reynolds & Reynolds
  • ABB, Inc.
  • Total Outsourced Systems
  • Rubbermaid
  • Mitsubishi
  • A. O. Smith

VSI Business Objectives:

  • Deliver immediate, feasible solutions vs. long term, high cost implementations
  • Offer configurable components for customer support and associated services
  • Ensure successful implementations via Key Performance Indicators (KPI)
  • Enable customers to align competitively without major internal technology transformations

Industry Recognition:

  • Worldwide Business Research (WBR) Service Award
  • 1 to 1 Media Gold Impact Award
  • Aberdeen Group Performance Excellence Award
  • Aberdeen Group Top CRM Implementation
  • Gartner CRM Innovator Award
  • Gartner Magic Quadrant Inclusion

Vertical Solutions, Inc.

sales@vertsol.com

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