VContactCenter™

VContactCenter is a CRM Contact Center Management solution built on a cloud-based technology platform. Its unique, multi-channel capabilities enable companies to automate interactions between any entity, database, or group and deliver seamless, consistent support based on proven business processes.

At Vertical Solutions, Inc., we lead with service. Unlike applications developed for CRM sales management or knowledge management,
VContactCenter was developed from the ground up for customer service. With more than 20 years of experience in Service Management, our approach enables you to automate your strongest business processes, integrate every group or entity that interacts with your contact center, and streamline your business.

VContactCenter is specifically designed for three environments where the contact center is integral to their business:

• Contact centers with or without multi-site needs
• Hybrid contact centers (partially outsourced) that require tight integration and seamlessness between groups
• Outsourcer contact centers that manage multiple customers, and need to create separate groups within a single client

Core Value

• Next Generation CRM for Contact Centers
• True Cloud Technology
• Quickly Deploy and Integrate (SOA)
• Easily Create and Manage Your Business Processes (BPM)
• Multi-Channel Support including Social Collaboration
• Customer and Knowledge-Centric Technology